SmallBizGenius Analysis
MAPerformance is an online retailer specializing in aftermarket and OEM auto parts, receiving generally positive customer feedback. Reviewers frequently praise the company's fast shipping, competitive pricing, and helpful customer service, though some report issues with returns and occasional shipping errors.
Category Breakdown
Scores based on analysis of 296 recent reviews
Shipping Speed
9.0/10Many reviewers consistently praise MAPerformance for their fast shipping times, with some receiving orders much sooner than expected. For example, one reviewer stated, "Ordered an air intake close to midnight on Black Friday, order shipped on Monday and was at my front door by Wednesday afternoon."
40 reviews mention thisCustomer Service
7.8/10A significant number of reviewers commend MAPerformance's customer service, citing helpful and knowledgeable representatives who go the extra mile to assist with orders and resolve issues. One reviewer noted, "Dianne M. Went above and beyond to help me track down a part lost in transit and made things right!"
25 reviews mention thisProduct Availability
8.0/10Several reviewers appreciate MAPerformance's ability to stock hard-to-find parts, especially for less common vehicle models. As one reviewer stated, "Purchased a clutch for my FIAT 124 Spider, wasn’t able to find any clutch kits because of how rare the care is but MAPerformace had my clutch!"
15 reviews mention thisPricing & Value
7.5/10Several reviewers mention competitive pricing and free shipping as significant benefits of ordering from MAPerformance. A reviewer mentioned, "Cheapest price by far than any other competitors. Ordering was easy. Shipping was fast."
12 reviews mention thisReturns & Order Issues
4.0/10A notable number of reviewers report negative experiences related to returns, incorrect parts, or order delays, indicating potential issues with order fulfillment and returns processing. One reviewer stated, "I ordered the wrong part canceled the order with in the same hour to get my cancel denied because it “already shipped” when the label wasn’t printed til the next day."
10 reviews mention thisProduct Quality
7.0/10Many reviewers express satisfaction with the quality of the parts they receive from MAPerformance. One reviewer stated, "The Evolved Autosport (MAP brand) wheel spacers are excellent quality and fit the budget perfectly."
8 reviews mention thisPros & Cons
What Customers Love
"Ordered an air intake close to midnight on Black Friday, order shipped on Monday and was at my front door by Wednesday afternoon."
"Dianne M. Went above and beyond to help me track down a part lost in transit and made things right!"
"Purchased a clutch for my FIAT 124 Spider, wasn’t able to find any clutch kits because of how rare the care is but MAPerformace had my clutch!"
"Cheapest price by far than any other competitors. Ordering was easy. Shipping was fast."
"Ordering from MAPerformance was quick and easy. Received my product earlier then expected, which is great."
Common Complaints
"I ordered the wrong part canceled the order with in the same hour to get my cancel denied because it “already shipped” when the label wasn’t printed til the next day."
"I ordered a clutch fork from here because it was 50$ cheaper than a competitor's price. I regret doing business with MAPerfomance. Not only was the part improperly listed as appropriate for my vehicle"
"I have ordered a part, I got a shipping notification and for 10 days no movement or action taken by MA Performance."
"Ivebought multiple items from MAPerfomance and haven't had any issues. But their system to ask for reviews is annoying I've gotten like 10 emails for one item."
"Company shipped a cat back that a performance shop had to redo welds on and actually make it fit."
Common Questions About Maperformance
Answers derived from customer review patterns
Is MAPerformance legit and trustworthy?
Based on the reviews, MAPerformance is generally considered a legitimate and trustworthy company. The majority of customers report positive experiences with fast shipping, helpful customer service, and quality products. However, a small percentage of reviewers have reported issues with returns, incorrect parts, or shipping delays, suggesting that while generally reliable, occasional problems can occur. It's advisable to double-check part compatibility before ordering and to promptly contact customer service if any issues arise.
Based on 45 reviewsDoes MAPerformance have good customer service?
Many reviewers praise MAPerformance's customer service, describing representatives as helpful, knowledgeable, and responsive. Customers have reported receiving assistance with order tracking, part selection, and issue resolution. For instance, one reviewer highlighted how Dianne M. went above and beyond to locate a lost package. However, a few reviewers have reported difficulties with returns or receiving timely assistance, indicating that customer service experiences can vary.
Based on 25 reviewsIs MAPerformance worth it for small business?
MAPerformance appears to be a worthwhile option for small businesses in the automotive sector, particularly those needing a wide selection of parts and fast shipping. The competitive pricing and availability of hard-to-find parts can be beneficial for small repair shops or retailers. However, small business owners should be aware of the potential for occasional order fulfillment issues and carefully review the return policy before making large purchases. Weighing the generally positive feedback against the potential risks is crucial.
Based on 20 reviewsWhat is MAPerformance's return policy like?
The reviews suggest that MAPerformance's return policy can be a point of contention for some customers. While many customers do not discuss returns, those who do often report difficulties in getting returns approved, even when canceling orders shortly after placement. Some reviewers mention that returns were denied because the product was tested, even if it didn't function as intended. It's advisable to carefully review MAPerformance's official return policy on their website and to contact customer service with any questions before making a purchase.
Based on 10 reviewsDoes MAPerformance offer parts for older or less common vehicles?
Yes, several reviewers specifically mention MAPerformance's ability to provide parts for older or less common vehicles, such as the FIAT 124 Spider or Mitsubishi Evos. This suggests that MAPerformance carries a broader inventory than some competitors, making them a valuable resource for owners of niche or vintage cars. Customers appreciate the ability to find these hard-to-source parts through MAPerformance.
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